Privacy & store policy.

01Overview

Gautam Chemist is a licensed retail pharmacy at SCO No. 195, Ground Floor, Sector-16, Panchkula, Haryana 134109, with over 40 years of experience in the medical field. We are committed to protecting our customers' personal information and to transparent business practices.

This policy applies to everyone who visits our store, contacts us by phone or WhatsApp, uses this website, or uses our home delivery service.

02Information we collect

When you interact with us — in person, over the phone, on WhatsApp or through this website's forms — we may collect:

• Name and contact number — for order processing, replies and delivery.
• Delivery address — only when home delivery is requested.
• Prescription details — required for Schedule H/H1/X drugs, as per law.
• Purchase history — maintained for billing and statutory records.

We do not collect payment card numbers, passwords or any sensitive financial data. All transactions are processed directly on POS terminals or UPI apps.

03Return policy

Because of the nature of pharmaceutical products and patient-safety regulations, returns are strictly governed by the following rules.

Medicines are generally non-returnable once purchased and dispensed. This policy exists to ensure patient safety and comply with drug regulations.

Return eligibility (exceptional cases only)

• The original purchase receipt must be presented.
• The medicine must be in its original, sealed and unopened packaging.
• The medicine must not be expired.
• The return must be initiated within 7 days of the purchase date.
• The return is accepted only if there was a dispensing error by our pharmacy.

Returns after 30 days

If a return is processed after 30 days from purchase under any exceptional circumstance, additional handling and restocking charges are deducted from the refund. The deduction is determined at the time of return based on the condition and type of medicine.

Non-returnable items — no exceptions

• Opened or partially used medicines or strips.
• Refrigerated or cold-chain medicines (insulin, eye drops, biologicals, vaccines).
• Medicines returned after 60 days of purchase.
• Medicines without original packaging or receipt.
• Narcotics or controlled substances (Schedule X).
• Surgical items and consumables once opened.

For medicines incorrectly dispensed due to our error, we offer a full exchange or refund with no deductions, provided the medicine is returned within 7 days in sealed condition.

04Payment policy

We accept multiple payment modes. Applicable charges:

A 3% surcharge applies on all credit card transactions to cover payment gateway and banking network fees. This charge is non-negotiable and non-refundable.

All prices are inclusive of GST as per the applicable tax slabs on pharmaceutical products. No hidden charges are applied on medicines beyond the surcharges stated above.

05Delivery policy

Home delivery is a paid, chargeable service. Delivery charges apply on all home delivery orders and are confirmed with the customer before dispatch.

• Home delivery is available within Panchkula and select nearby areas.
• Charges vary with location and order size, and are communicated upfront.
• A minimum order value may apply.
• Delivery timings: 9:30 AM – 7:00 PM, Monday to Sunday.
• Orders placed after 6:00 PM may be delivered the following day.
• For prescription medicines, a valid doctor's prescription must be shared before delivery.
• We are not responsible for delays caused by incorrect address information.

To confirm availability and charges for your area, call or WhatsApp +91 98765 81352 before placing your order.

06Discount policy

We offer genuine discounts of 20% to 65% off MRP on all medicines. The policy is straightforward:

• Discounts are applied directly on the MRP printed on the packaging.
• All customers receive the same discount — no loyalty cards or codes required.
• Discounts apply on branded, generic, ayurvedic and surgical products.
• The discount percentage varies by product category, brand and manufacturer.
• Discounts do not apply to the 3% credit card surcharge or to delivery charges.

All medicines sold are 100% genuine and sourced from authorised distributors and manufacturers only.

07Prescription policy

We comply with all applicable laws under the Drugs and Cosmetics Act, 1940 and the Pharmacy Act, 1948:

• Schedule H / H1 drugs: a valid doctor's prescription is mandatory.
• Schedule X (controlled substances): prescription mandatory; a register is maintained as per law.
• OTC medicines: no prescription required.
• Ayurvedic / herbal products: generally no prescription required.

We reserve the right to refuse to dispense any prescription medicine if a valid prescription is not provided.

08How we use your information

Personal information is used solely to:

• Process and fulfil your medicine orders and enquiries.
• Coordinate home delivery and communicate delivery status.
• Send order-related updates via WhatsApp/SMS — no marketing spam.
• Maintain billing records required under GST and drug regulations.

We do not sell, rent or share your personal information with any third party for marketing purposes.

09Data security

We take reasonable precautions to protect customer data. Contact and order information is stored securely and accessible only to authorised staff. Physical records are maintained per statutory requirements.

This website is served over HTTPS, so form submissions are encrypted in transit. Form submissions are delivered to our email and are not stored on the website.

The site uses Google Analytics and Google Tag Manager to understand visitor traffic in aggregate. You can opt out with standard browser controls.

10Contact us

For any question about this policy or our store policies:

• Store: SCO No. 195, Ground Floor, Sector-16, Panchkula, Haryana 134109
• Phone / WhatsApp: +91 98765 81352
• Email: gautamchemist195@gmail.com
• Hours: Monday to Sunday, 9:30 AM – 8:30 PM

Gautam Chemist may update this policy at any time. Changes are reflected on this page with an updated date.