Questions, answered plainly.

In general, medicines are non-returnable once purchased, in line with standard pharmacy regulations. This protects patient safety and the integrity of pharmaceutical products.

Medicines once sold are generally not accepted back because of storage and safety compliance requirements.

If a return is considered under exceptional circumstances and the medicine comes back after 30 days from the date of purchase, additional handling and restocking charges are deducted from the refund.

• Within 7 days: subject to standard conditions (original receipt, sealed pack).
• After 30 days: extra charges deducted from the refund.
• After 60 days: not accepted under any circumstances.

Always keep your purchase receipt. Returns without a valid receipt cannot be processed.

A return may be considered only if all of these are met:

• The original purchase receipt is presented.
• The medicine is in its original sealed, unopened packaging.
• The medicine has not expired.
• The return is initiated within 7 days of purchase.
• The return is due to a dispensing error on our part (wrong medicine or quantity).

Opened strips, broken seals or used medicines are not accepted under any circumstances.

No. Medicines that need cold storage (insulin, certain eye drops, biologicals, vaccines) are strictly non-returnable once they leave the pharmacy, because we cannot guarantee the cold chain was maintained.

Yes. A 3% surcharge applies on credit card transactions to cover the gateway and processing fees charged by the bank/network.

• Credit card: 3% extra on the total bill.
• Debit card / UPI / net banking: no extra charge.
• Cash: no extra charge.

Pay by UPI (PhonePe, GPay, Paytm) or cash to avoid any extra charge.

• Cash
• UPI (PhonePe, Google Pay, Paytm, BHIM)
• Debit cards (Visa, Mastercard, RuPay)
• Credit cards (Visa, Mastercard) — 3% surcharge applies
• Net banking

No hidden charges. The discount is applied directly on the MRP printed on the pack. What you see is what you pay — plus 3% if paying by credit card, and the delivery charge if you opt for home delivery.

All charges are communicated upfront, before billing.

Yes — within Panchkula and nearby areas. Home delivery is a paid service; the charge depends on your location and order size.

Call or WhatsApp us to confirm availability in your area and the applicable charge.

Charges vary by location and order value, and are confirmed before dispatch.

• A minimum order value may apply.
• Charges are higher for areas outside Panchkula city limits.

Call +91 98765 81352 to confirm the charge for your area.

• Monday to Sunday: 9:30 AM – 7:00 PM
• Orders placed after 6:00 PM may be delivered the next day.
• Urgent or same-day delivery: please call to confirm.

Yes. For prescription (Rx) medicines a valid doctor's prescription is mandatory before we can process the order. Share a clear photo on WhatsApp or email it to gautamchemist195@gmail.com. Over-the-counter (OTC) medicines do not need a prescription.

20% to 65% off MRP on all medicines, including BP, diabetes and thyroid medicines, cancer/oncology medicines, ayurvedic and herbal products, surgical items and general OTC medicines.

Discounts apply directly on MRP. No coupon codes — every customer gets the best price.

Open 7 days a week, 9:30 AM – 8:30 PM. We are closed on major public holidays; for urgent requirements on holidays please call or WhatsApp us.

SCO No. 195, Ground Floor, Sector-16, Panchkula, Haryana 134109 — easily accessible from all parts of Panchkula, with parking nearby. Open in Google Maps.

We keep a large inventory for common and chronic conditions. For rare or specialty drugs, call ahead so we can arrange them — with 40+ years of supplier relationships we can source most medicines quickly.

• Schedule H / H1 / X drugs: a valid doctor's prescription is mandatory by law.
• OTC medicines: no prescription required.
• Ayurvedic / herbal products: generally no prescription required.

We follow all applicable drug-dispensing regulations in India.