Frequently Asked Questions

In general, medicines are non-returnable once purchased, in line with standard pharmacy regulations. This is to ensure patient safety and maintain the integrity of pharmaceutical products.

If a return is considered under exceptional circumstances and the medicine is returned after 30 days from the date of purchase, additional handling and restocking charges will be deducted from the refund amount.

• Returns within 7 days: Subject to standard conditions (original receipt required, sealed/unopened pack).
• Returns after 30 days: Extra charges will be deducted from the refund.
• Returns after 60 days: Not accepted under any circumstances.

A return may be considered only if all of the following conditions are met:

• Original purchase receipt / bill is presented.
• The medicine is in its original sealed and unopened packaging.
• The medicine has not expired.
• The return is initiated within 7 days of purchase.
• Return is due to a dispensing error on our part (wrong medicine / wrong quantity).

No. Medicines that require cold storage (insulin, certain eye drops, biologicals, etc.) are strictly non-returnable once they leave our pharmacy, as we cannot guarantee the cold-chain was maintained.

Yes. A 3% surcharge is applicable on all credit card transactions. This covers the payment gateway and processing fees charged by the bank/network.

• Credit Card: 3% extra on total bill amount.
• Debit Card / UPI / Net Banking: No extra charges.
• Cash: No extra charges.

We accept all major payment modes:

• Cash
• UPI (PhonePe, Google Pay, Paytm, BHIM)
• Debit Cards (Visa, Mastercard, RuPay)
• Credit Cards (Visa, Mastercard) — 3% surcharge applies
• Net Banking

No hidden charges whatsoever. The discount is applied directly on the MRP of the medicine. What you see is what you pay (plus 3% if paying by credit card, and delivery charge if opting for home delivery).

Yes, we offer home delivery within Panchkula and nearby areas. However, home delivery is a paid service — delivery charges apply based on your location and order size.

Delivery charges vary depending on your location and order value. Please call or WhatsApp us to get the exact delivery fee for your area before placing an order.

• Delivery charges are discussed and confirmed before dispatch.
• Minimum order value may apply for home delivery.
• Charges are higher for areas outside Panchkula city limits.

Home delivery is available during our working hours:

• Monday to Sunday: 9:30 AM – 7:00 PM
• Orders placed after 6:00 PM may be delivered the next day.
• Urgent or same-day delivery: Please call to confirm availability.

Yes. For prescription (Rx) medicines, a valid doctor's prescription is mandatory before we can process and deliver your order. You can:

• Share a clear photo/scan of your prescription via WhatsApp.
• Email it to gautamchemist195@gmail.com

Over-the-counter (OTC) medicines do not require a prescription.

We offer discounts ranging from 20% to 65% off MRP on all medicines including:

• BP / Diabetes / Thyroid medicines
• Cancer / Oncology medicines
• Ayurvedic & Herbal products
• Surgical items & medical equipment
• General OTC medicines & supplements

Our store is open 7 days a week:

• Monday – Sunday: 9:30 AM – 8:30 PM

We are closed on major public holidays. For urgent requirements on holidays, please call or WhatsApp us.

We are located at:

SCO No. 195, Ground Floor, Sector-16, Panchkula, Haryana – 134109

We maintain a large inventory of medicines for common and chronic conditions. For rare or specialty drugs, please call us in advance so we can arrange it for you. With 40+ years of experience, we have strong supplier networks to source most medicines quickly.

It depends on the type of medicine:

• Schedule H / H1 / X drugs: Valid doctor's prescription is mandatory by law.
• OTC (Over-the-Counter) medicines: No prescription required.
• Ayurvedic / Herbal products: Generally no prescription required.

We follow all applicable drug dispensing regulations in India.